In Blood & Spirit

In business we talk about CRM and managing all the touches any organization makes from all departments to its customers. This way the tech support rep knows when the sales guy promises a customer something and they both know when that customer has spoken to a VP or the CEO. In our personal lives as [...]

Any of my Blog readers who know me personally probably know that I was employed by a leading SPM (Sales Performance Management) software vendor for three years up to my layoff last July. SPM used to be called EIM (Enterprise Incentive Management) before Gartner redefined the segment with an SPM Magic Quadrant chart a few [...]